IPhone 5S not recognized by iTunes

Asked By 70 points N/A Posted on -
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Hi there,

I recently bought iPhone 5S, plugged on a wall socket to charge, and after an hour or so, the battery indicator showed a full battery, I took the phone and using the USB cable plugged it to my PC, then nothing happens, the PC doesn't respond in any way, iTunes doesn't recognize it either, so I took it and connected it to the charger and the battery indicator shows it's charging, what could be the problem here? How do I solve it? am using HP Pavillion running on Windows 8.1.

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Answered By 15 points N/A #199619

IPhone 5S not recognized by iTunes

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Hi Debrajbartels,
The iPhone 5S is recognized by iTunes because of the incorrect system settings.
To resolve this error follow the steps mentioned below:
1) Connect the iPhone 5S to the device through the USB cable
2) Click 'Start', type 'services.msc' in the textbox, click enter
3) Click and open the services manager window for the user
4) Select the Apple mobile device from the list of devices
5) In the left pane of the window, Click 'Restart the service' option
6) After the service has started close the service window
7) Refresh the settings window of the apple and the device will be visible to the user

Answered By 590305 points N/A #313531

IPhone 5S not recognized by iTunes

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I’m not sure if that’s possible because iTunes is the software designed to work with iOS devices like iPhone. You don’t need any other software for the computer to identify the phone, only iTunes. If you haven’t updated iTunes yet, try updating it to the latest version. Download the latest iTunes and install it on your computer to upgrade the existing version.

Once installed, connect your iPhone to your computer using the USB cable that came with it then start iTunes. Now, your iPhone will appear in iTunes so click it to access the phone’s contents. And that’s it. But if your iPhone doesn’t appear in iTunes, transfer the USB cable to another USB port then try again. See if this works.

If the problem continues and the phone cannot be detected, try using a different cable.

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