I get error message wmc104 when trying to connect to the internet

Hello,
I just bought a new Verizon dongle and installed all the given software. After detecting the device the light sometimes blinks green and blue and sometimes it is just green. When I try and connect though it just says there is an error and to call Verizon, they are unable to help thought and will call back in a week.
I need it working now though! Any ideas there?
Please help.
Thank you
