Unable to locate Digidesign Hardware

Asked By 30 points N/A Posted on -

Hi Tech Pro,

When I try to start the Pro Tools LE version 8, I got this error message. I tried with different drivers’ installation from the website, nothing worked. I googled, figured some solutions and tried some. I checked whether the interface is directly connected to the port and also tried to connect it to a different port. Someone could help me to solve this error? Thanks for your help.


Unable to locate Digidesign Hardware. Make sure your hardware is connected and turned on. Click “OK” when the hardware is ready.

Answered By 70 points N/A #188331

Unable to locate Digidesign Hardware



This problem is a very troublesome one, no doubt. As it can’t locate the hardware, you have to fix it through a hard way.

1. Go to Start menu >> right-click on “My Computer” >> Properties.

2. From “Hardware” menu, select “Device Manager”.

3. Expand “Usb Audio Device”section by clicking “+” on left side.

4. There might be a driver with the symbol of “!”. Now do the following:

  • Right-click on the “Mbox 2” and select “Update Driver”.
  • Select “No, not this time” >> Next.
  • Select “Install from a list or specific location (Advanced)” >> Next.
  • Select “Don’t search. I will choose the driver to install” >> Next.
  • Now, just select “Digidesign Mbox 2” driver. There might be drivers in other name but will be with the name of “Digidesign Mbox 2”. Click “Next”.
  • A warning message will come out. Just press “Continue Anyway”.
  • Click “Finish”.

There are also many other ways described in this blog. Check those out too.

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