N/APosted on - 01/26/2012
I am attempting to install HP Toner Cartridge Authentication Software which I got from HP website.
But when clicking on the install button, nothing happens, and it seems that it is not working. After few more clicks and attempts, an error from HP appeared as shown below:
HPOARInstallerUI has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Where else can I download this software or how can I fix this?
Unable to Install HP Toner Cartridge Authentication Software
If you're getting that error message, it means there was a problem during download. It could be a problem with connections to your internet, computer or printer. Make sure all connections between these three are working properly. You can test that by printing a webpage. Your exact error message is actually a known issue during installation and its documented in the HP site that you can access.
Try to power off your pc and printer first, boot up, test print a website and reinstall the software. I found the site very helpful as it is HP's own site and they do offer a ton of support/fixes for installation issues.