N/APosted on - 10/04/2012
I recently got the update of NIS 2012 from the version 19.2.0*** to 220.127.116.11. I clicked on the settings to check whether all my previous settings were intact. I did this by going to the network then to the Network Security. When I got there I noticed that one of the options in that area was not functioning.
I use win 7 and it then reported that some file in the NIS 2012 stopped working. Please watch the video I have added to the post for further info.
Problem Event Name: APPCRASH
Application Name: ccSvcHst.exe
Application Version: 18.104.22.168
Application Timestamp: 4ed5768a
Fault Module Name: SYMHTML.DLL
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 4ee5934c
Exception Code: c0000005
Exception Offset: 0012911d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1066
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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After this I get the following error:
Norton Internet Security
Error: 8504, 104
Windows 7 Ultimate
Norton Autofix Results: 0 item(s)
Please does anyone have some help for me?
Some file in the NIS 2012 stopped working
Did you notice any problem during the update process? Because it seems like the update did not run very well. You will therefore need to retry running the update and this time round make sure that no issue is encountered, or you can go ahead and uninstall Norton internet security and then to a fresh installation of the updated version.