Remote Desktop Connection was unable to connect to the remote computer

Asked By 50 points N/A Posted on -

I sometimes use Remote Desktop Connection to connect to a remote database and save time. But last time, it showed this error message.

How can I know for sure what caused this?

I remember reading online that a firewall or port might be part of the problem. I’m not sure but either opening or closing a port named 3389 could resolve this issue. Would it be safe if I meddled with that port?

What’s the worst case scenario?

Remote Desktop Connection

Remote Desktop cant connect to the remote computer for one of these reasons:

1) Remote access to the server is not enabled

2) The remote computer is turned off

3) The remote computer is not available on the network

Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.

OK  Help


Answered By 0 points N/A #141028

Remote Desktop Connection was unable to connect to the remote computer


Hello Dorris,

You will need to check your computer and verify the following:

  • Make sure that you enabled the remote desktop connection before you start using that service. If you are using windows 7, click on start, and the type Remote Desktop Connection in the search box and then press Enter. The remote desktop connection dialog will come up, you will type in the name of the other computer you need to connect to and then press Enter.
  • Also make sure that you are typing the name of the other computer properly. The other computer should be turned on too.
  • Check to make sure that network cable on your computer as well as the other computer is working properly.




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