Receiving an error message while installing Microsoft office

Asked By 0 points N/A Posted on -

Hello friends,

This is my first question in this site. I am in a big problem and need help. Recently I installed Windows XP Service Pack 2. I am actually using two Operating Systems in one computer.

I use this computer for official purposes. The problem is today I tried to install Microsoft Office in my computer but I failed to run setup. I am receiving an error message. The error code is shown below:

Error 1327. Invalid Drive: C:

I pressed OK button, then program closed automatically. So what can I do now? I have to work in MS Word. Is this a virus or Operating System problem?

Reply me

Best Answer by Mark Spencer
Answered By 5 points N/A #88467

Receiving an error message while installing Microsoft office


This error occurs if a registry contains incorrect value in a data field. Click (START) and then click(RUN). In the open box type(REGEDIT) and then click ok. Now in the registry editor locate the following key .

HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders.

Now in the right pane note the values in the data fields. If any value contains a value that is not correct for your computer then right click the entry type C:MY DOCUMENTS in the value data box. after this click ok Repeat this step for each incorrect entry.

Repeat the registry key step for the following keys:

  • HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersion
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerShell Folders
  • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerUser Shell Folders.
Answered By 0 points N/A #88470

Receiving an error message while installing Microsoft office



The problem might have been that the drive you wanted to install the Windows is either corrupted or does not have enough memory for the system files. The best thing you should do is ensure that the drive is not full for all the system files to fit and also that the drive is fully scanned for any viruses or malware.

Another solution is that you need to launch the command prompt. By this you go to the 'Start' button-> All Programs->Accessories->Command (Right click) Choose 'Run as administrator'.

Illustration is below:

In the command window, type subst Z "C:Windows"

Try running the installation of setup again.

You may also need to remove the damaged registry keys;

  1. Go to start button-> 'Run'
  2. Type in 'Regedit' and hit 'Ok'

When the registry appears, go to the following:

HKEY_CURRENT_USER SoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders
HKEY_CURRENT_USER SoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders

Run the installation again. It should work.

Best Answer
Best Answer
Answered By 0 points N/A #88472

Receiving an error message while installing Microsoft office



The problem you have mentioned is occurring due to the use of disk Administrators. As you a have installed two Operating System (OS) in same computer, creating the integrated problem in the system.

Reason of this problem is the office setup programs use registry keys to determine the location of certain folders that required installing Office. If the driver letter of the hard disk that contains the Operating System folder is changed, the register keys refer to nonexistent folders and setup fails. This can be resolve by changing the drive letter of the hard disk.

Following are the steps to resolve it:-

  1. Click Start, point to Programs, point to Administrative Tools, and then click Disk Administrator.
  2. Right-click the drive whose letter you want to change. On the shortcut menu, click Assign Drive Letter.
  3. Select the correct drive letter from the list, and then click OK.

If you are prompted to quit the Disk Administrator or to restart your computer, do so. After the computer restarts, run Office XP Setup again.



Answered By 0 points N/A #88473

Receiving an error message while installing Microsoft office


Hi friend ,

As you are unable to uninstall it then the exact reason is that the set up files have got corrupted. so it is suggestible if you remove the entire Microsoft  version and install a new one. if u fail to un-install then you need to format the drive and install it again so that you will not be face this concern again. if you do this way you can happily use the word document without any concern in future.

Answered By 0 points N/A #88474

Receiving an error message while installing Microsoft office


There are many reasons that you are receiving an error message while installing Microsoft Office.

  • Your computer may attack by viruses
  • Your computer is not connected duly.
  • Your computer memory is full.
  • Your computer has no memory space.
  • Your computer has "disable" marking maybe in the control Panel or on various   operating system options.


Click on start menu. Click on programs. Check name of the programs. You don't see the name of Microsoft Office program. Buy a Microsoft Office program CD. Insert the CD to CPU disk place. Click on "my computer".You will know about installation of Microsoft Office.

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