Program crashes at Verifying Username and Password with PPTP and GRE traffic

Asked By 20 points N/A Posted on -

Hi all,

In my system, PPTP and GRE traffic seems to be blocked by a newly acquired Cisco 870. This uses the settings on the LAN, and traffic goes from that through an Untangle device ( It then goes into passive 10/100 switches.

PCs can connect to the Net with no issues, but when using a PPTP network, I can't connect back to the main office. If anybody tries to connect to VPN from remote site they are unsuccessful. The program crashes at Verifying Username and Password. See screenshot:

Error Connecting to Anchor VPN

Error Connecting to Anchor VPN


Error 619: A connection to the remote computer could not be
established, so the port used for this connection was closed.
If you continue to receive error messages. you can enable logging for

Enable logging

For logging options,see diagnostics
Logging Option can also be accessed by clicking the Remote Access
Preferences menu item under the Advanced menu of the Network
Connection Folder.
  Redial = 21             Close

Here's what I have done so far:

  • I have connected my netbook to the LAN port in the Cisco router, removing Untangle. I still couldn't connect to the VPN (freezes on Verifying Username and Password, same as Untangle).
  • While using Cisco SDM, I researched the rules of the firewall and figured out to allow PPTP traffic. However, GRE can't be found.

I want to know how to make GRE traffic allowed. This is my first time using Cisco.

Thanks in advance.

Answered By 10 points N/A #152416

Program crashes at Verifying Username and Password with PPTP and GRE traffic


Hello Kathy,

That is Dial-Up Networking and it connects wirelessly, and therefore they are some things you will need to consider:

  • First, you will need to make sure that the wireless network on the device(s) you are trying to connect is turned ON, for  it may be refusing to connect because the wireless on the device if OFF.
  • You will also need to make sure that you are dialing the right way. For instance on my device, when I want to connect to a dial up network I use *99#. So make sure that you are doing the right thing in your case.

With the above done properly you should be able to connect to the network.



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