Problem in synchronizing phone with Desktop Computer

Asked By 30 points N/A Posted on -

Hello everyone,

I'm using Black Berry 9300 phone from T-mobile.  I'm facing problem in synchronizing phone with Desktop Computer.  I've accidently selected the option of: 'Delete from Server'.

On an email which was spam, I'm getting synchronization problems since then.  In this context, I would like to inform that I'm a POP-3 email user for my corporate email account and there is no EMAIL EXCHANGE Server.

Whenever I connect my phone with computer it says:

"Cannot Connect to Exchange Server, Please Contact Your Administrator or Verify You Have The Correct User Name & Password"

I just wanted to know, how to stop my phone in looking for a Exchange Server. My phone syncs perfectly with MS Outlook while no appointments are carried over to the phone.

I've posted this problem on other forums as well, but didn't get any response.

I urgently need to resolve this issue. Any help in this regard will be greatly appreciated.


Answered By 5 points N/A #154550

Problem in synchronizing phone with Desktop Computer


Black Berry Desktop Software update will fix this problem. If you have Microsoft outlook to your computer, then log in it then run appointments and contacts from Microsoft outlook then see if it work. You have to make sure also that the Microsoft Outlook is set as a default email application.  To verify it,

  1. Click Control panel then double click Internet Options then window “Internet Properties” will show.
  2. Click Programs tab, then click the “Set programs” button below Internet programs then “Default Programs” will show then click “Set your default programs”.


      3. A new windows will show again where you can set can set now programs to their default protocol that they can open. Just follow the instruction at the top of that window where statement said “To set a program as default for all file types and protocols it can open, click the program and then click Set as default”

If you encounter this error because Microsoft outlook is not responding properly, just restart Microsoft Outlook into safe mode and try to synchronize data again.

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