Problem in Outlook after MS Office upgrade to 2003

Asked By 0 points N/A Posted on -

I just upgraded Microsoft Office to 2003 from 2000 and I have a problem with Outlook. When receiving emails, Outlook crashed and after restarting it, it says the ‘pst’ file is damaged. I even tried to restart in safe mode the problem persists. The PST file size 0.38 GB but the limit is up to 2 GB. Can anybody please help me?

Best Answer by Walton Stockstill
Answered By 20 points N/A #101127

Problem in Outlook after MS Office upgrade to 2003


Hallo Alan_moulton,

It actually looks like that the PST file is indeed damaged in your outlook 2003 application, but good news that you can try to fix it. Outlook has a built in repair tool for the PST files called the scanpst.exe, and therefore you will need to execute it and see if the damaged PST file will be repaired.

To access the PST repair tool, visit the following directory on your computer, it does not matter which windows system you are using because the path will the same for all of them:

C:Program FilesCommon FilesSystemMapi1033Scanpst.exe

Once in the directory run the scanpst.exe, and when done restart outlook and see if you can receive the messages without getting problems.

Hope this helps.


Mahesh Babu


Best Answer
Best Answer
Answered By 0 points N/A #197409

Problem in Outlook after MS Office upgrade to 2003



The problem is not the data size of PST file. To upgrade from old version it is the best option to just export your old file to new version and keep the old PST. Similarly when you are running an upgraded version it is best practice to create a backup PST file and keep it until next back up is done. 

Ms Outlook does support up to 2 GB and in some cases I have seen that 25 GB file is working successfully without any crashes. Now you do not have many choices. Create a new PST file first so that Ms Outlook releases the PST and another benefit is that you can do your important work. Now simply disconnect this PST file from Ms Outlook and make newer one default PST file.

Finally you are in a position to repair your PST file. You can use windows built-in tool or you can download any third party tool to do that. It is totally your own choice.

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