Dear IT Experts,
My internet connection was working ok for a long time. But ever since my roommate installed a new router, I couldn’t connect to the internet.
Her connection is working just fine but mine doesn’t want to connect.
Is there anything you could suggest to fix my connection?
Thanks,
Dennie
Hi Dennie,
I think your problem has to do with the newly installed router. If your previous internet connection has no router, just the modem only, then you'll have to try the following steps. Since your router now has the IP address and DNS address set in to it.
This will solve your internet connection problem.
Thank you.
Jeffrey
if your using a wireless connection, check your network if you a have an access to his router.
If you have access, check if he requires you to enter a network key. Ask him for a key then try to connect. But if your using a wired connection, try to fix your cord if it is really connected to the router.
If you still don't have an internet connection, please read the user manual of the router and if you need to configure the router from your desktop / laptop, just follow the steps on the user manual of the router.
