PC Connectivity Problem with Black Berry 8520

Asked By 10 points N/A Posted on -

Hello guys,

I use a Black Berry 8520 currently. A while ago I installed several apps I found at BB app on my phone. I switched off the phone and turned it on immediately after all downloads were complete but when I turned the phone on, there is "Reload Software" on the white. I even remove on put back the batteries but everything seems to be same.

BB desktop software cannot backup my devices because it says my phone is discontinued. I have not even put a password on my phone. I don't know what to do, all I want to do is to connect my phone to my Computer but when I use my USB cable it’s as if nothing happened. I need some help from you guys.

Thank you.

This is what displayed when I try to connect my phone.


BlackBerry® Desktop Software cannot communicate with the connected device.

If the device is rebooting or has a dead battery, click Retry to attempt to reconnect once the device reboots.

If clicking Retry doesn’t connect the device, or the device isn’t rebooting with a charged battery. you might need to update:e your BlackBerry® Device Software to correct the problem

Troubleshoot your device connection

Retry Update Close


Answered By 5 points N/A #139965

PC Connectivity Problem with Black Berry 8520


This error occurs when the connection was disabled during BlackBerry PlayBook driver installation.

For you to fix this error, Please follow the instruction below.

Since almost people now are using windows 7, this instruction is for windows 7 users.

  1. Click start then type to search box “Control Panel” then press enter.
  2. Click Network Connections
  3. Turn the View by Settings to large icons or small icons. (You can see that at the right top of the window). Then click Network and Sharing Center
  4. Click Change adapter settings, then right click the Local Area Network then click properties.
  5. Make sure to check “Client for Microsoft Networks”, “File and Printer Sharing for Microsoft Networks” and “Internet Protocol Version 4”

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