I got a "Paper Mismatch" error when trying to print on my HP printer. I never changed my cartridges yet and this has been working well for a long time. I tried the print test and it still had the same issue. I am also using the original cartridges from HP. How can I fix this?
To resolve this, follow the steps below:
A. Ensure that the paper settings matches your paper.
1. Launch the program that you are using on printing and open the document file that you will print.
2. Click File and then click Print.
3. Ensure that the product is under the Name option drop down list box. Click Properties.
4. Choose your desired paper size and the paper type.
5. Click OK.
6. Click Print or OK.
B. Align your printhead correctly.
1. Touch the Right Arrow on your Control Panel.
2. Touch the Setup option to show the Setup menu.
3. Touch the Arrow Down and then Tools.
4. When the alignment was done, try to print your file again.
C. Disable the paper sensor.
1. Touch the Right Arrow on your Control Panel.
2. Touch the Setup option to show the Setup menu.
3. Touch the Arrow Down and then touch Preferences.
4. Scroll down again by touching the Arrow Down and then touch the Media Width/Type Sensing.
5. Touch the Off option and then Home.
6. Try to print your file again.
D. Download and install the latest update of your printer.
1. Go to Get Software and Drivers page from HP.
2. Enter your printer’s model and search for your product.
3. Choose your operating system.
4. Install the latest firmware update under the Firmware category.
When printing with your printer, you may receive one of the following errors:
This error message is necessary when printing to make sure ink is not wasted when the paper settings in the print driver don’t match with the paper loaded in the printer. This error is not technical or hardware related. The problem here is with the print settings in your application.
Like for example, when you are printing a document with Microsoft Office Word, in Microsoft Office Word press CTRL + P to open the Print settings then go to “Page Setup”. Go to “Paper” tab and select the correct size of the paper. When you are finished, click “OK”. Next, remove or unload all the paper from the printer input tray then reload the paper.
Adjust the paper width guides so they gently rest against the edge of the paper stack.
