Not able to detect my iPhone

Asked By 240 points N/A Posted on -


ITunes has never been able to detect my iPhone, unless I run the installer again. Then it will work perfectly fine, until I reset my computer and then I have to do a reinstall.
I've tried following Apple's suggestion with removing the .kext and the .pkg file and re-installing but to no avail. I've also tried adding iTunes Helper to my startup items. Does anyone know about the problem?
Best Answer by Mikael H
Best Answer
Best Answer
Answered By 0 points N/A #91519

Not able to detect my iPhone

I was having the same problem with my iPhone. I had to contact the Apple tech Support, and I found the solution. I had to go into My computer, manage, services and applications, then services, then click to drop down services.
I found iPhone Mobile device service listed. Mine was showing nothing, in the status window. I doubled clicked the iPhone Mobile device and opened it to see the service had been stopped.
I restarted it and it remained running. I then opened iTunes and it recognized the iPhone right away.
If this does not work in your case, you have to check the iPhone SDKs are properly installed or not. If not then reinstall them properly. There is a possibility that your USB cable is causing the problem.
If you are using the 3rd party USB cable to sync iPhone with iTunes, try to use an Apple supplied USB cable. You can also try to check if USBAAPL.sys is present in C:Windowssystem32drivers.
If you could not find it there try download USBAAPL.SYS driver here: (The servers hosting the file is down from time to time, if it´s down choose another download mirror). If that link is not working try one of the mirror links below:
If you have USBAAPL.SYS driver or have put the file in C:Windowssystem32drivers but the computer still does not recognize your iPhone (after restarting the computers), try to copy USBAAPL.SYS into C:windowsinf folder and try again. If it still does not work, try this last step.
Note: This driver is used by iPhone, iPad, iPod touch, iPod shuffle (3rd generation and later), iPod nano (3rd generation and later), and iPod classic. If you have an earlier model iPod, this set of steps does not apply.
  • Disconnect the iPhone, iPad, or iPod touch from the computer.
  • Take a photo with the iPhone. For iPod touch or iPad, save a screenshot by pressing the Home button and Wake/Sleep buttons and letting go. The screen should flash briefly. (Taking screenshots and saving images on iPod touch requires software version 2.0 or later).
  • Open the Device Manager in Windows, as follows.
  • Windows XP: Click Start > Run. In the resulting dialog type devmgmt.msc and press Return on the keyboard.
  • Windows Vista or Windows 7: Click Start. In the dialog, type devmgmt.msc and press Return on the keyboard. If Windows needs your permission to continue, click "Continue".
  • Expand the sections labeled as follows. Not all sections may be listed:

* Imaging Devices

* Other Devices

* Portable Devices

* Universal Serial Bus Controllers

  • Re-connect your iPhone.
  • Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod for the iPod touch.
  • Right click the device and select properties, then driver, then update driver.

I hope one of these tricks will help you.

Answered By 0 points N/A #91520

Not able to detect my iPhone


Here is how you fix it. You need to turn off UAC, User Access Control, before you begin the iTunes installation. So if you’ve already installed iTunes, uninstall it using the same installer that you used to install iTunes.

Then turn off UAC by opening your Control Panel and searching for User Access Control in the top right hand search box.mInstall iTunes again, and voila! You can then turn back on UAC. Hope could help!

Answered By 10 points N/A #91521

Not able to detect my iPhone



There are many ways in order to fix the problem:

  1. First, go to my computer, click manage and after that click services and applications then after that click the dropdown services. You can now find the iPhone mobile device that is listed. If you see it and the services, all you need to do is to restart the services and after that, open the iTunes and your iPhone will now be recognized.
  2. Second, is to check the iPhone SDKs if it is properly installed. If it is not properly installed, reinstall it properly. Also, always use Apple Supplied USB cable when you are using 3rd party USB.  You can also check the USBAAPL.sys if it is present in your drives. If not, you can download it this link But if the driver is there and it is still not working after restarting your PC, there’s another solution.
  3. Third has always remembered that the drives are only intended for apple products and each model has its own driver. Keep in mind that this method will not be suitable for earlier models of iPods:

    • The first step is to disconnect the iPhone, iPad and iPod touch on your computer.
    • Next, for iPhone take a photo but for iPod touch and iPad just a save screenshot by pressing the home button.
    • Next step, open the device manager in windows.

      • For this, take note for windows XP type in the run menu the devmgmt.msc and enter.
      • For vista and windows 7, type devmgmt.msc and press enter. If it has permission for administrator just click continue. Next, expand the sections and make sure to check that all sections are listed.
    • After that, reconnect your iPhone and look for access that will recognize the device as a camera.
    • After the entry, just right click the device and select the properties. Then click the driver and then click the update the driver.

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