My USB was detected but I cannot see it in My Computer

Asked By 130 points N/A Posted on -

I bought a new USB Kingston flash disk, but the problem is, I cannot get it to work with my laptop. My laptop is running on Vista. It is detected, yes, but I cannot have it to appear in my disk drives in My Computer. I am pretty sure my friend was able to use his flash disk few months ago, so I am not sure what seems to be the problem now. I have three available ports and have tried to plug my USB in all of those, but it is still not working. Restarted the laptop, tried it again, still no go.

I am no technical person, and do not know much about computers. Can somebody help please?

Best Answer by Princess Paris
Best Answer
Best Answer
Answered By 0 points N/A #108461

My USB was detected but I cannot see it in My Computer


Hi Jake,

I have experienced the same problem as you did. In my case, I am using a USB external webcam and for some reason I don’t get it to work. Well, it was working before but then something changed. After checking on some answers in the forum, I got a problem that needs manual configuration on the settings of my PC. This thing works for me so why don’t you try it. Let me give you some of my solutions to this problem.

  1. I may suggest for you to uninstall all the USB HUB devices in your device manager. For you to go to device manager you can do Start search and then type Device manager and hit ENTER.

  2. You can also go to Control Panel when you hit Start button and then choose Hardware and Sound. Once you click on it under Devices and Printers, there is a link for Device manger on the side and click on it.

  3. Click on the USB Connectivity which is the one at the bottom says “Universal Serial Bus Controller” to expand and I may suggest you delete or uninstall it all. There is a prompt that will ask you if you want to uninstall it (just make sure the option on the check box has remain unchecked) then click on OK.

  4. Once you have completely uninstalled it from your PC, right click anywhere in the device manager window and choose scan for hardware changes. Wait for it to reinstall back the USB drivers then restart your PC. If this thing didn’t work I may suggest for you to do the manual configuration setting for your PC registry.

  5. Doing a registry edit is critical so please make sure to follow all the instructions that I will be giving you. One mistake on editing the registry and your will PC mess up.

  6. Now click on the START button, on the start search type in REGEDIT (do not hit enter); on the menu, you will see regedit option, I would like you to right click on it and then choose Run as Administrator.

  7. Registry Editor Dialog box will open up and make sure to follow these steps. Double click on HKEY_LOCAL_MACHINE and then choose SYSTEM. Go to CurrentControlSet and then select CONTROL.

  8. Afterwards, kindly select CLASS and there will be a lot of options for you to select. Usually these selections are drivers or hardware related links that has something to do with their function. The good thing about what we are working on is that the USB device in Regedit has only one folder link unlike all other devices that has identical hotkeys.

  9. On the class selections, click on the fourth folder: {36FC9E60-C465-11CF-8056-4445534540000}. This is the only folder that you need to click and on the right window of regedit check if there is UpperFilter and LowerFilter.

  10. If you see UpperFilter and LowerFilter, right click on each of them and click delete. Sometimes, UpperFilter might be present but not LowerFilter. The same thing, LowerFilter might be present and not UpperFilter. You still need to delete this file. Make sure to get rid of those two files ONLY.

  11. Confirm that you want the file deleted click OK and simply close regedit. I would suggest for you to restart your PC after you close the Registry Editor for changes to take effect.

  12. Once your PC has completely restart check if the USB port is still able to detect the USB device and click Computer to see if the device is present. It should work as a guarantee!

Happy Browsing!

Answered By 0 points N/A #108464

My USB was detected but I cannot see it in My Computer


Hi Jake Jordan,

Just follow these instructions:

  • Go right click on my Computer then press manage, then you will see computer management pop up.

  • Then on the left hand side of this page double Click on (Disk Management). On this page you will see all your Drives at the bottom eg: (F) or (D) or (C).

  • Right Click on the drive that has your flash drive and press format. A next document pop up. On this Document select FAT32 on (File System)

  • Then select default on (Allocation unit size) Then Click (Perform a quick format) On (volume label) you can even put a name for your USB flash if you wish.

Now press Start and once again you can open your USB Drive.

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