Multiple monitor both turned off and need to restart

Asked By 30 points N/A Posted on -
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Hi!

I bought two new Samsung S24C650 for my desktop. I left the computer on and came back. All turned in to black. Pressed few buttons and moved the mouse still nothing happens. I can see power light on in my desktop. What could be causing this problem? I have a very good video card for this monitors? Is it the monitors or my video card? Or I just need to do some tweaks to resolve my problem? Can you provide me few steps on how to resolve this issue?

Thank you in advance!

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Answered By 5 points N/A #174096

Multiple monitor both turned off and need to restart

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Happy to support you!
There are few steps that you can try yourself, before seeking for technical assistance.
  • First of all, verify the proper connection of the power cable & ROM and check if the problem is solved.
  • If no, scan the system for viral attacks since it can also cause this issue.
  • Also try resetting BIOS settings to default.
  • Try connecting another monitor if available. If the issue persists, there can be a problem in power, system board or display.
  • If the other monitor did not have the issue, try adjusting the brightness to the minimum level possible.
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