Msinfo32 problem with win XP

Asked By 0 points N/A Posted on -


I get this message when I want to run msinfo32. 

I can not find a solution for this problem.

I have downloaded new psapi.dll fajl but I can not copy it and old one I can not delete.

Any Ideas ?

helpctr.exe – Entry Point Not Found

The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL.

I get this error when I want to copy new file and I don't know what program is running.

Error Copying File or Folder

Cannot copy PSAPI: It is being used by another person or program.

Close any programs that might be using the file and try again.


Answered By 0 points N/A #128876

Msinfo32 problem with win XP



Such error messages pop out when you are missing a file helpctr.exe from C:windowsPC HealthHelpCtrbinaries folder

Follow the steps described below. You can find the same solution from Microsoft Support as well.

Use the System Configuration utility (Msconfig.exe) to extract the original Helpctr.exe file to the WindowsPCHealthHelpCtrBinaries folder on your hard disk. To do this, follow these steps:

  1. Start your computer in Safe mode. To do this, restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then click Safe Mode on the Startup menu.
  2. Click Start, and then click Run.
  3. In the Open box, type msconfig, and then click OK.
  4. In the System Configuration Utility dialog box, click Extract File.
  5. In the Specify the system file you would like to restore box, type helpctr.exe, and then click Start.
  6. In the Restore from box, click Browse, and then browse to the C:WindowsOptionsInstall folder, where C: is the drive on which Windows is installed, and then click OK. 

    NOTE: Use C:WindowsOptionsInstall if you installed a Windows Me retail product, orC:WindowsOptionsCabs if your computer manufacturer installed Windows Me.

    Windows Me installs the cabinet files, by default, in the WindowsOptionsInstall folder. If these files are on your computer, you do not need your Windows Me CD-ROM because you can extract the Helpctr.exe from the appropriate folder on your hard disk.

  7. In the Save file in box, click Browse, and then browse to your C: drive (where C is the drive on which Windows is installed), and then click OK.
  8. Click OK to extract the file.
  9. Click Yes to the The destination folder C: does not exist. Do you want to create it? message.
  10. Click OK to the The file has been successfully extracted message, and then click OK to close the System Configuration Utility dialog box.
  11. Start Windows Explorer: Click Start, point to Programs, point to Accessories, and then click Windows Explorer. Locate the Helpctr.exe file that you extracted to your drive C.
  12. Move the Helpctr.exe file to the C:WINDOWSPCHealthHelpCtrBinaries folder by right-clicking theHelpctr.exe file and selecting Cut. Navigate to the Binaries folder, right-click the folder, and then clickPaste on the shortcut menu.
  13. Click Start, and then click Run.
  14. In the Open box, type regedit, and then click OK.WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  15. Locate the following registry key:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsHelpctr.exe

In the right pane, verify that the key is set to the following value:


If this registry entry does not exist, create a new entry. To do this, follow these steps: 

a. Locate the following registry key:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp Paths

b. Right-click App Paths, point to New, and then click Key.

c. Type Helpctr.exe.

d. In the left pane, click Helpctr.exe.

e. In the right pane, right-click (Default), and then click Modify.

f.  In the Value data box, type C:WindowsPCHealthHelpctrBinariesHelpctr.exe, and then click OK.

16. On the Registry menu, click Exit to quit the Registry Editor.



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