Asked By
Frank Trask
10 points
N/A
Posted on - 12/14/2013
Hi there,
I have a Dell XPS 8700 Desktop which is running on Windows 8.1, connection with mouse is not working well, the mouse will disconnect each time I try to click or scroll a page, then reconnect instantly, try another scroll and the mouse disconnects, this leaves me unable to use the mouse, I have tried several mice getting the same results, troubleshooting finds no problems and drivers are okay, what could be problem and how do I solve this one?
Mice disconnects and reconnects while scrolling
Hi !
There are several option to check and repair your problem with Mouse. Cables that are not connected properly, incorrect settings of the device, missing updates, damaged or incompatible drivers or hardware problems, those are the options at the moment.
1) Cables are not connected properly, hardware problems:
Check that all cables are connected in the correct locations. These can include mouse and keyboard, PS2 and USB cables, and in some cases leads to a external USB touchpad.
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If the device does not seem to work at all (for example, do not see any light when the device is connected or the cursor does not move or does not appear), connect it to another PC and make sure it works the same. If the device does not work on another PC, you may need to replace the hardware.
2) Incorrect settings of the device, missing updates, incompatible drivers:
For Windows to recognize your device, you may need to find and install a compatible driver. Outdated drivers incompatible or damaged may disrupt communication between the computer and mouse, touchpad or keyboard. You recently upgraded from one version of Windows to another, your current device driver have been designed for the previous version of Windows.
 3) Use a debugger. A debugger is a tool that can automatically find and fix computer problems. Run the Hardware and Devices troubleshooter to diagnose and fix common problems with hardware and devices.
You can run an Official Microsoft Debugger.
