MCafee ePO 4.5 can’t be upgraded to P3
My task is to upgrade McAfee ePO 4.5 Patch 1 box to the newest accessible release, which is 4.5 P3. However, I am getting this error during the installation process:
Text of the error message is as follows:
"Error 1923: Service McAfee ePolicy Orchestrator 4.5.0 Event Parser (MCAFEEEVENTPARSERSRV) could not be installed. Verify that you have sufficient privileges to install system services."
I have been satisfied even with the limited privileges of this box because I reside in a far-flung area. I remember from some other conversation that one of the solutions is to connect straight to the box but VMware does not give me this option.
I also came across a solution from McAfee and they suggested that this may be because of our SQL password with a wrong character (an '@' symbol). I have altered every setting I can think of. I also have the full key McAfee processes running under a valid index account that has been allowed by the SQL server.
Please help me through this. I will be thankful to you for guidance.
Thanks a lot.