Asked By
JamesV 1000 points N/APosted on - 06/21/2011
Hi bros,
Last night my computer was attacked by some virus. I don’t know what it is. Of course I panicked and was hoping it was not a serious virus. So, I immediately ran a full scan and checked for updates of Malwarebytes.
The virus I believed was removed, but when I tried to run and check for an update again, this error displayed.
Could the virus be causing this?
I am not good when it comes to something like this and I need serious help. I do hope it’s not that serious as I think it is.
I would really appreciate the help.
An error has occurred. Please report this error code to our support team.
Same problem for most of the Antivirus. That error stops your Antivirus to get an update.
Open your Control Panel. Double click Internet Options. At the top open the Connections tab. Then click Lan Settings. Check the box: Automatically Detect Settings. Now you can update your Antivirus.
If you use a proxy server to access internet to enter it's specifications in MBAM specific tab. Click Settings, and then update settings. Just put your proxy in the tabs. Update your Antivirus.
If you cannot update your Antivirus, your Antivirus is way outdated. You need to uninstall your Antivirus and get the newest version.
That error appears like an internal error in your Malwarebytes antivirus. If the program no longer starts or the user interface no longer appears on your desktop, the virus might have crippled your antivirus program. First, download the Sophos Virus Removal Tool and install it on your computer. This is the best tool to use when your computer is already infected.
Once Sophos is finished updating its virus definitions, click “Start scanning” to scan your entire computer. It will scan everything that is connected to your machine. When a virus is found, remove it then repeat the scan until it no longer detects a virus. Scanning will take a lot of time depending on the amount of data on your machine.
Once the machine is clean and Sophos can no longer detect a virus, download the free version of Malwarebytes Antivirus and install it on your computer. Try uninstalling first the old version before installing the latest version of Malwarebytes.
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