Laptop attempts to install unknown document viewer on start-up

Asked By 40 points N/A Posted on -

My laptop attempts to install a document viewer every time it is powered on. It does this on its own. Whenever I click on Cancel, I have to do it multiple times because it always appears. After a while of clicking on Cancel an error message would appear "An unhandled exception has occurred in a component in your application. Click on continue and application will ignore this error and attempt to continue.

Object reference not set to an instance of an object." I can click on details or continue on the message but nothing happens when I click on continue, the message is still there. I have to forcefully end it by going to the Task Manager and end its process from there.

Does anybody have a solution for this problem?

I desperately need your help with this.

Thank you.

Answered By 0 points N/A #137128

Laptop attempts to install unknown document viewer on start-up


Hi there Chad!

It seems that your laptop is having unusual behavior, and this symptoms only shows that is infected with a virus.

Well, the best and efficient thing to do is to install an anti virus, so you can scan your system thoroughly. I suggest that you use Avast, it can detect malwares, or worms. In your case, avast can avoid this thing clicking "Remember my answer to this" when the notification of installing of this occur, so it won't appear again.

BUT, if it continue to happen, and something wrong happens in your laptop like suddenly reduce of its speed, not working application, you must format you laptop so it the virus won't spread your system.


Hope this help!

God bless.

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