Asked By
carlo123
20 points
N/A
Posted on - 12/09/2011
Hello to all our Experts here! My brother gave me a Transcend 500GB External Hard Disk. It has 2 USB plug at the end of it. But I am only using one USB cord for data transferring. It’s been working perfectly fine for the whole time that I am using it. But when I tried to install it to my Dell Inspiron 1520 with Windows XP, it entirely made the computer system to stopped working correctly. I even press the power button to force close my computer. I tried to revert my BIOS settings to the previous month to no avail. What should I do now? Please help.
Issue with Transcend External HD
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Hello carlo, I want to provide you a solution that may solve your problem. I think that the main problem is included in your external hard disk. So ensure that your HD if fully ok. You can justify this by inserting your hard disk to another computer. If your external hard disk is ok then go to your bios settings of your pc. Enable external HDD. Then restart your computer. At this time I think your operation will be successful. Thank you.
Issue with Transcend External HD
You external hard drive must have had a virus in it that crushed down your DELL Inspiron system, which may be did not have a strong antivirus to counter the virus or it was not up to date. May be it did not affect the other machine because the computer had a strong antivirus.
You will need to:
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Scan the external hard drive, and trace any viruses that are on it and remove them. You will have to use another computer and not the DELL that has just malfunctioned.
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If the DELL Inspiron refuses to work properly then you will need to do a fresh installation of the operating system, because the virus may have crushed it completely.
You can also check just in case the COM Ports might also be contributing to the computer to crush.
Regards
Thompson Locker
