Installing LANDesk 7.3.1 on Windows Server 2008 R2 fails

Asked By 10 points N/A Posted on -

Hi experts,
We have tried this morning, in vain, to install LD 7.3.1 on Server 2008 R2.  We've searched carefully all the forums and used all the activities but we're still facing the 2869 error.
We are registered as Admin and opened the msi as Administrator.  We're still trying to use elevated command prompt.  Below is my setup:

  • Under wow6342node, Touchpaper Software key is in registry.
  • Also IIS 6 Mgmt Compatibility is set up.
  • All Roles Services fixed as advised
  • IIS Authentication permissions set as advised
  • msi run via msiexec /I
  • UAC switched off
  • AV software switched off
  • Installing to default positions

The msi log files say it is unsuccessful (full log attached):

Action 10:33:53: PublishProduct. Publishing product information
1: Console.ico
1: ConsoleConfig.ico
1: Ticker.ico
1: DataImport.ico
1: MailInbound.ico
1: MailOutbound.ico
1: TelephonyApp.ico
1: CiLinking.ico
1: {E7C09DD1-A95F-4BA3-BB8F-3FBE51A89988}
Action 10:33:53: CiLinkingService.Rollback.
Action 10:33:53: CiLinkingService.Install.
DEBUG: Error 2869:  

The dialog ErrorDlg gets error style bit set, but it is not.  The installer has met a sudden error while installing this package. This may show a trouble with this package. Error code is 2869 and the arguments are:

ErrorDlg ,MSI (c) (44:00) [10:33:57:134]: Product: LANDesk Service Desk

Please help. Thanks.

Answered By 0 points N/A #96493

Installing LANDesk 7.3.1 on Windows Server 2008 R2 fails




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