N/APosted on - 05/17/2013
I had just bought a second-hand printer via eBay. My printer model is HP business inkjet 1200.
My computer is running on the Windows Vista operating system. Since the CD Driver is no longer available, I opted to download the driver via internet.
When I try to install it, it doesn't seem to be compatible.
The Installation Wizard has started but stopped at "preparing for installation". I had cancelled the installation and repeated the process again to no avail.
Can there be a problem with the settings on my computer?
Is this an HP business inkjet 1200 vista incompatibility issue?
Do I have to upgrade/downgrade my operating system as to make it compatible with the printer?
Installation problem of HP Business Inkjet 1200 with Vista
The HP Business Inkjet 1200 printer series is one of the reliable printing solution.
There's no issue with your operating and you don't need to upgrade or downgrade OS.
There are several reasons that your hardware and software driver problem. These are:
You have installed an update that causes for the driver to stop working.
Incorrect installation of hardware.
The device is not plugged properly from the computer.
To determine whether what causes the issue, try the following steps:
You should disconnect the device.
Restart Windows Vista.
If your computer successfully starts, there is a driver issue with the new hardware.
You may also try these steps:
From the Start menu, type "run" from Search programs and file input box.
Type "cmd" in the Run dialog box, then Enter. A command prompt window will open.
Type these two following commands:
Set devmgr_show_nonpresent_devices=1 (This will cause device manager to show drivers for devices that are no longer plugged in)
Start devmgmt. msc (This opens device manager using the settings from the previous command)
Click "View Menu" from the Device Manager window.
Select Show Hidden Devices.
To expand each item and identify the hardware list. For those grayed out (lighter gray), press DEL to remove the device from your computer.
Close the device manager and restart your computer.
Proceed to reinstall the software.
Hope this aids you in your dilemma.