Problem after upgrading MS-Office 2003 to 2007

Asked By 480 points N/A Posted on -


I have a laptop with Windows XP SP3 installed and I was using Microsoft Office 2003. Several weeks ago I upgrade the Microsoft Office 2003 to Microsoft Office 2007 but the problem is I'm using custom installation instead of default installation.

In the custom installation I only upgrade Outlook 2003 to Office 2007 and remove the old version but apparently I have misunderstood the installation process so I only remove the Outlook part while keep the old version of Word, Excel, Power Point and after installation I saw both links of Microsoft Office 2003 and Microsoft Office 2007 when I go to Start -> All Programs -> Microsoft Office.

How can I remove the Microsoft Office 2003 from the laptop since I don't want to have problems with the license and everything. And I've tried removing from the Control Panel -> Add Remove Programs but it still exists. I don't want to remove all of them / wipe it clean since I don't want to bother backing up my emails and all unless it's the only thing I have to do. Anyone ever had problems similar to mine? 

Looking forward to all of your suggestions and ideas.



Best Answer by Kathryn
Best Answer
Best Answer
Answered By 0 points N/A #104286

Problem after upgrading MS-Office 2003 to 2007


Hi Katherine,

Seeing that you were able to successfully install Microsoft Office 2007, I hope that it is not conflicting with the older version. By the way, have you tried deleting the older version of the software under Program files?

You can do this by manually accessing your Program Files:

1. Click on Start, then go to My Computer. You can also double-click on the My Computer icon from your desktop.

2. Go to your C: drive by double-clicking on it.

3. Search for the folder Program Files. Then, go to the Microsoft Office Folder. 

4. In the Microsoft Office folder, look for the sub-folder named Office then with numbers on it. Example, Office14. 

5. You will see there all the installed Office Applications. 

6. Filter the files by clicking on the Date Modified field to filter by date. Just check on the older dates for the Outlook 2003. You may also want to filter it by Type so it will filter by applications.

7. Manually delete the application for Word, Excel, etc if they're showing in there. 

You also mentioned that it still shows up when you remove it through add/remove programs — it would be best to restart your computer after doing this. Sometimes, it just takes a few minutes for the programs to refresh so most likely you were successful in uninstalling them. 

If the above steps don't work, there is another series of steps wherein we need to use your installer CD:

  1. Insert your Microsoft Office CD.
  2. Open this folder >> Value Pack: Administration Tools.
  3. Double-click on "Remove Old Office Versions."
  4. Click Continue when prompted.

The program will now check for older versions of Office, you will then be asked to choose which programs you want to remove.

NOTE: If the program finds two earlier versions of an Office program, you have to remove both versions. For example, you have two versions of Excel: Excel version 4.0 and Excel version 5.0. There will be a dialog box that says "2 copies found." It will default to have the two boxes checked, just uncheck if you do not want to remove it.

  1. Select the programs that you wish to remove, and then click Continue.
  2. Click Delete.
  3. When the programs have been successfully deleted, just click on Quit to exit the program. 

Take note that some folders may not be deleted because most likely these are the same folders used for your new Office files. 

You can also delete newer office versions by downloading this software: 

The software works for uninstalling Office 2007 and 2010.

Answered By 5 points N/A #104287

Problem after upgrading MS-Office 2003 to 2007


Hello Katherine,

Though Microsoft do not suggest, it is possible to install more than one version of Office Suite on one computer. For installing multiple versions of Office on the computer, you need to install the earlier version first followed by the newer ones. For example, for installing both Office 2007 and 2010 on the same computer, you have to install Office 2007 first and then Office 2010 to manage the file conflicts.

Please follow any of the steps provided below to try uninstalling Office 2003 from the computer:

Method 1:

  1. Click the “Start” button.
  2. Click Run and type ”control appwiz.cpl” (without quotes) and press the Enter button on the keyboard.
  3. Choose the Office application that needs to be removed from the list and click on the “Remove” option.

Method 2:

  1. Click the “Start” button.
  2. Open “Control Panel”.
  3. Open “Add or Remove Program” wizard.
  4. Choose “Change or Remove Program”.
  5. Select Office 2003 from the list of installed programs.
  6. Insert the Office 2003 CD when prompted to.
  7. In the Office 2003 setup dialog box, click “Remove All’.

Method 3:

  1. Visit the following web link:
  2. Click the “fix it” option after Office 2003.
  3. Select “Run” option in the Download dialog box and follow the on-screen instructions.

Note: The Fix tool will remove only the Office 2003 suite and note any stand-alone product like Visio 2003.

Method 4:

  1. Click the Start button.
  2. Click open Run command window, type “installer” (without quotes) and click “OK”.
  3. On the “View” menu in the %windir%Installer folder, click “Choose Details”.
  4. Click and mark the “Subject” check box, type 340 in the “Width of selected column (in pixels)” box, and click “OK”.
  5. On the View menu, click “Arrange icons by”, and choose “Subject”.
  6. Right click and choose “Uninstall” all the .msi files having the subject “Microsoft Office Product name 2003” like “Microsoft Office Word 2003”.

Method 5:

  1. Click the “Start” button.
  2. Open the Run Command windows and type “services.msc” (without quotes) and click “OK”.
  3. In the Services window, right-click the Office Source Engine and choose “Stop”, if it is running.
  4. Close the window.

Method 6:

  1. Run the Setup for Office 2003.
  2. Select “Remove All”.

Hope the steps provided above will help you in uninstalling the Office 2003 setup from your computer. Please note that you may have to restart the computer after uninstalling Office 2003. Uninstalling Office 2003 can affect certain functionalities of your Office 2007 software. Hence it is necessary to repair your Office 2007 software after uninstalling Office 2003. You can follow the steps provided below to repair the Office 2007 software:

  1. Click the Start button and open Control Panel.
  2. Choose the “Add or Remove Programs”.
  3. Highlight the 2007 Office system product from the list by clicking it.
  4. Select “Change”.
  5. Choose Repair in the 2007 Office Setup dialog box, and click “Continue”.

Note: You may not be able to open certain files that are custom designed to use only in Office 2003 after uninstalling Office 2003 components.

You may visit the following web link for more information:

Hope the information helps.

Best Regards,


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