HP Printer update causes multiple errors
Hi, I want a favor from you guys regarding an HP Printer software problem. I wanted to update my HP printer software and downloaded the new version via the HP update application. Just after my download I was startled by getting an error message below:
"The feature you are trying to use is on network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'status.msi' in the box below."
Then, I found in the “Use source:" drop list box it has, "C:UsersBobAppDataLocalTemp7zS73BDsetupstatus".
There were two options: “OK” and “CANCEL”, clicking the “OK” got the same message but if “CANCEL”, it got another error message which is, "An installation package for the product Status cannot be found. Try the installation using a valid copy of the installation package 'status.msi'."
Then I tried another CD for Vista v.8.0.1 which was included on the same package with HP Officejet Pro L7580 all-in-one printer, but the computer was unable to read it. Somehow it read the XP CD, but the file I needed "status.msi" was missing. Please help me to get rid of this problem.