How I can solve my phone and modem option error?

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I am facing a problem with the "Phone and Modem Options" setting in the Control Panel of my PC. When I'm trying to setting up the dialing rule for the first time, "Location Information" dialog pops up, where I am supposed to enter information about the current location. I am supposed to enter my country, my area code, my carrier code and a number to access an outside line. The problem is that the "Country/Region" drop down box is totally empty. So, it is not possible to enter any data there to select a country.

When I reset all of the information, when I press OK I get a message dialog which is like- "Missing Information" that I got to enter the country where I am calling from . This error or problem leads me to a very difficult side effect that I am unable to change the phone numbers of my contacts in Outlook. Cause every time when I try to change any contact there, I get the same dialog box and I get stuck at this point. I have already tried to reinstall my modem drivers. But I got no good result.

I do not know what is the root of this problem? Is it a viral effect? Should I try to reinstall my operating system? Please any one help me to solve this matter. I am really having an annoying situation.

Best Answer by micheal austin
Best Answer
Best Answer
Answered By 0 points N/A #112971

How I can solve my phone and modem option error?


The topic conduct is characteristic of the Telephone systems having an improper Start-up type and/or the actual Telephone system is not started.

To resolve this problem:

  • Start / Operate / Services.msc / OK.
  • Double-click the Telephone systems program.
  • Set the particular Startup type in order to Handbook.
  • Press Utilize and also Okay.
  • Shutdown as well as restart your personal computer.
  • Confirm that the Telephone service is started.
  • Manage your location.
Answered By 577265 points N/A #112972

How I can solve my phone and modem option error?



This is my first time to encounter this kind of problem that has something to do with one of the applets of the Control Panel. I found a solution to this in Microsoft’s support desk. The problem may have occurred in the Jscript.dll file of the operating system. You just need to re-register it again with Windows. Try following these steps to re-register the file:

  • Insert your Windows XP installer CD in the CD/DVD drive of your computer.
  • Click Start and then Run.
  • Type msconfig and then hit Enter.
  • Click Expand File.
  • In the File to restore box, type jscript.dll.
  • In the Restore from box, click on the Browse From button opposite to it to browse for the “.cab” file where the jscript.dll file can be extracted. The .cab files are located in the I386 folder of the Windows XP installer CD.
  • In the Save file in box, type the path where you want to save the file that will be extracted or simply click Browse To and then browse for the location of the folder where you want to save the file.
  • Click Expand and then OK. Restart the computer when asked.
  • After booting, copy the file to these locations:

    • C:WINDOWSsystem32dllcache
    • C:WINDOWSsystem32
  • Click Start and then Run.
  • Type “regsvr32 jscript.dll” [without the double quotes] and then hit Enter.

This should fix the problem now. Try opening the Phone and Modem Options applet again and see if the problem is fixed. If the dropdown list is still missing, you may need to format your hard drive and install Windows again.

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