N/APosted on - 02/18/2015
Within your business, however, it should mean the actions that you take on a daily basis to ensure that your customers feel valued and committed to remaining your customers and how to deliver exceptional customer service can any one help me about this i will be very thankful to you for giving me this information.
How to deliver exceptional customer service
First, you have to Think about customer needs before they do. it means that every good customer will buy this for you and he will do so for this to evaluate their needs
It’s a new season coming up where they need to reorder products or schedule service? Or is it time to look at taking action for their customers? Remind them.
Train your employees. Don’t assume that employees understand your expectations when it comes to greeting customers, answering the phone, and dealing with customer complaints. Be specific in how you expect them to treat the people who do business with you, and monitor them until you’re sure they have it right.
Be accessible. When customers have questions or problems, they want to be able to speak with a human being quickly.
Solicit and review feedback. The best way to know whether your customers are happy is to find ways to solicit their feedback, then review and address it. Look for patterns in the comments and critiques; one-off criticism could just be an anomaly.