Free Open Source Customer Support Tools

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Which are the best open source customer support tools for free? What are the features? What are the disadvantages of these services?

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Answered By 0 points N/A #306638

Free Open Source Customer Support Tools

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Some of the free and open source customer support solutions are Freshdesk, Spiceworks, C-Desk, ngDesk, OTRS free, Bugzilla and Mantis Bug Tracker. The features of few of these tools are 24/7 email support, accessible via mobile applications, server monitoring services, Active directory synchronization, available in many languages, and search auto-suggest. The disadvantages are that configuration is daunting, systems can’t be customized, difficulty in installing Ubuntu on the server; and bigger issues take a longer time to resolve.

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