Failed to Launch the Adobe Help Client

Asked By 0 points N/A Posted on -

I am encountering an error on my Adobe Media Encoder CS6. The error appears when accessing the Help offline. I'm not sure why I can't open it. For all I know, the Help Manager is installed when a PDF has been downloaded. Yet, it won't open. How can I fix this?

Here is the error message:

Help Error

Adobe Help Client failed to launch.


Answered By 80 points N/A #118164

Failed to Launch the Adobe Help Client



This error is happening because of a missing file from a certain directory.

1. Download the PDF file according to your product.

2. Copy it into the following directory:

  • Windows 7: C:UsersPublicDocumentsAdobePDFpdf
  • Windows XP: C:Documents and SettingsAll UsersDocumentsAdobePDFpdf
  • Mac OS: /HD/Users/Shared/Documents/Adobe/PDF/pdf/

Note that if the path is not created, create those all by yourself with the correct name written here.

Also, you can try this technique too.

1. Launch Adobe Help utility from “%APPDATA%Applications”.

2. From the right pane, select “General Settings”.

3. From the downside, look for a button “Download” (as in the image). Click and download the file.

Your problem will surely go now.

You can also have the help of Adobe KB.

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