Exchange 2010 Error “The ActiveSyncDevice cannot be Found”

Asked By 40 points N/A Posted on -

Hi all 

In the statements of my topics on consumer-initiated remote wipes for Exchange ActiveSync machines, a user has explained a state in which manager-initiated remote wipes is unsuccessful if the consumer account has been shifted to a dissimilar OU following the ActiveSync device association was formed.

Error: The ActiveSyncDevice cannot be found

Answered By 10 points N/A #139759

Exchange 2010 Error “The ActiveSyncDevice cannot be Found”


Please try to locate device ID entry in question using MFCMAPI as following:

1. Please change outlook profile to online mode first

2. Launch MFCMAPI>Session>Logon>Chose the online outlook profile

3. Double click to open the user’s mailbox

4. Expand Root Container

5. Expand ExchangeSyncData container

6. Locate the old device ID entry in question, right click on it and choose Delete Folder 

This should fix your problem

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