Error in Philips LFH-9600 Digital Pocket Memo

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The following error occurs when I try to playback or transcribe an audio file that I have downloaded from a Philips LFH-9600 Digital Pocket Memo and docked into the Philips SpeechExec Pro software: “An internal error occurred (SmAudio control).” 

How do I solve this?


Answered By 579625 points N/A #89726

Error in Philips LFH-9600 Digital Pocket Memo


Philips SpeechExec Pro system requirements:

  • Pentium 4 1.0GHz or faster processor

    • Windows XP 32-bit
    • Windows Vista 32-bit or 64-bit
    • Windows 7 32-bit or 64-bit
  • 1 GB RAM or more recommended
  • 100 MB available hard drive space for SpeechExec, 850 MB available hard disk space for Microsoft .NET Framework 4 in a 32-bit system, 2 GB available hard disk space for Microsoft .NET Framework 4 in a 64-bit system
  • DirectX-compatible video card with hardware acceleration
  • Sound card
  • Supported email applications:

    • Microsoft Outlook Express 7
    • Windows Live Mail
    • Microsoft Outlook 2003, 2007, 2010 (32-bit)
    • Microsoft Exchange Server 2003, 2007, 2010
    • Lotus Notes 6.0.3, 6.5.5
    • Novell GroupWise
  • Supported file servers:

    • Windows Server 2003 32-bit or 64-bit
    • Windows Server 2008 R2 64-bit
  • Supported speech recognition application:

    • Dragon NaturallySpeaking 10.1, 11 Professional/Legal edition
  • DVD optical drive

If you encounter an internal error on the program, check first if your operating system is compatible with the application. See the information above and check if your system doesn’t have a problem in running this software. If all is well, you may want to try uninstalling and then reinstalling the application. If this doesn’t fix the problem, try checking your computer for any possible errors it might have. Use a disk utility application to diagnose your system. If you don’t have one installed on your computer, you can use Windows’ disk check tool.

  1. Right-click drive C then select Properties.
  2. Click Tools tab.
  3. Click Check Now.
  4. Check Automatically fix file system errors then hit Start.

For a much thorough testing, install a disk utility application on your computer like Norton Utilities 15.0 for example. It can be downloaded at and has a 30-day trial period.

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