Error code 37 on my DVD Rom

Asked By 210 points N/A Posted on -


Operating System: Windows XP Pro Service Pack 2

Optical drive : Liteon 20x Super AllWrite Drive LH-20A1P

Windows cannot initialize the device driver for this hardware. (Code 37)

Click Troubleshoot to start the troubleshooter for this device.


My CD ROM suddenly stopped working. If I tried to insert any disk inside it, I can hear a short whirling sound then it will stop. So I know that my optical drive is not damaged. I opened the Device Manager and clicked on the properties of my optical drive to check on its driver, and under the device status has an error code 37 with message;

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.


I clicked on the Driver tab to update, rollback from its previous version,  and Uninstalled the driver, but none of them works.

I don't have an installation disk because this is pre loaded when I bought my computer. The Troubleshoot on Help and Support Center of my computer don't help either. The Properties Tab of my Liteon is all grayed-out. 

I searched on the Liteon website and download the appropriate driver needed, but only gives me a Code 39 error. What seems to be the problem? Does it mean I have to change my optical drive itself?

What possible solution can I do without changing anything?

Please send some help.


Best Answer by Jaden
Best Answer
Best Answer
Answered By 0 points N/A #125623

Error code 37 on my DVD Rom

  • To solve the problem begin by clicking the Start Menu, then click All Programs, and then clickAccessories. Locate the Command Prompt and right-click the icon. Click Run As Administrator. Click OK when initiated by the system.
  • C prompt will appear, input sfc / scannow
  • Run the command and it will correct all corrupt files. After the command is finished, restart the computer. The reason you have to restart your computer is that when it comes back on it will look for the new driver the Command Prompt created and then ask you to reboot after it installs.
  • When Windows reboot again every thing should be running smoothly. All code 37 errors should be gone and your system is back to normal capacity.
Answered By 210 points N/A #125624

Error code 37 on my DVD Rom


Hi Jaden! Thank you for your suggestion. I fixed the issue by checking on the cables inside my cpu. I open it then found out that the connector is not properly connected because the cord in the fan is blocking. Everything is fixed now. Thanks a lot.

Answered By 577265 points N/A #309551

Error code 37 on my DVD Rom


The message in the device status means Windows cannot load the driver for the optical drive. One possible reason is a damaged driver. Try uninstalling it from the Device Manager. Right-click “My Computer” and select “Properties” then go to “Hardware” tab and click “Device Manager”. In the Device Manager window, expand “Disk drives”. Right-click your optical drive and select “Uninstall”.

Once the drive is removed, close Device Manager then restart the computer. On Windows startup, the optical drive should be detected. Windows will now install the driver for the optical drive. See if this works. If this doesn’t work, repeat the same steps to uninstall the optical drive from the Device Manager and then shut down the computer.

Open the CPU case and disconnect all the cables from the optical drive. Start the CPU then press DEL, DELETE, F2, or whichever key is configured to go to the BIOS. In the BIOS, go to the drive section then verify that the optical drive is not detected. Turn off the CPU again then connect all the cables back that you removed.

Start the CPU then go to the BIOS. Go to the drive section and detect the optical drive. Once the drive is detected, save the settings and exit to restart the computer. See if this works.

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