“Error 127” when reinstalling ZoneAlarm version 9 and 10

Asked By 10 points N/A Posted on -

Hi guys.

Before posting this problem, I searched the forums first. But the search results were hidden for my query "127", so sorry if this has been covered on previous occasions. Anyway, a failed upgrade to latest Extreme Security Suite lead me to uninstall ZoneAlarm using the clean-up tool.

Re-installation fails about 30% into the process with an "error 127". Can someone tell me what this is and how can I fix it? I am using XP SP3 on a powerful self-built PC, which has never faced ZoneAlarm troubles in the past.

Every fresh restart, I attempted to install a previous ZoneAlarm Version 10 & ZoneAlarm Version 9 and the same error pops up each time. I think this may be caused by a registry entry trouble.

Please help me. Thanks.

Answered By 5 points N/A #95486

“Error 127” when reinstalling ZoneAlarm version 9 and 10


 Dear JaysonV,

Please follow the below mentioned two steps to fix the issue.

Step 1:

Navigate to Start > Run > type "services.msc"

The services windows will open. Ensure the following services are running. If any of the below mentioned services are stopped, right click on that service and click on Start. If the service is disabled, then enable the service and then start the same.

  1. Computer Browser
  2. DHCP Client
  3. DNS Client
  4. Network Connections
  5. Network Location Awareness
  6. Remote Procedure Call (RPC) Server
  7. TCP/IP Netbios helper
  8. Workstation

Step 2:

Uninstall the Zone alarm using the clean up tool that can be downloaded

Click on the above mentioned link, save the file to the desktop. Run the file as an administrator. The tool will remove all installed zone alarm product.

Download the previous version of zone alarm version 9.3 and install the same.

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