Error 0x80090318 on signing in to iTunes Store

Asked By 40 points N/A Posted on -

I  am having trouble signing in to iTunes Store. It is telling me to check my connection. I tried to browse the web and launch other sites and it opens without issues. This is to check if there is a problem with my connection. Can someone recommends a fix for this? Thank you.


ITunes could not connect to the iTunes Store. An unknown error occurred (0x80090318).

Make sure your network connection is active and try again.


Best Answer by cyrilsia01
Best Answer
Best Answer
Answered By 990 points N/A #96986

Error 0x80090318 on signing in to iTunes Store


Maybe the issue is due to a program that supervise the Windows Winsock protocol that is incompatible with Apple software. Those are the software that normally utilizes LSP or the Layered Service Provider that can help in classifying the specific software installed. The programs that supervised this protocol have an array of purposes such as security software, content filtering and improving the network traffic.

To get the LSP:

1. Download Autoruns for Windows.

2. Locate the Autoruns.ZIP file and then launch the compressed folder.

3. After reading the contents and license, move the autoruns.exe to your desktop.

4. Launch Autoruns and then click the Winsock Providers tab.

5. You will see a list with a column that shows that the publishes is available.

6. Aside from Bonjour which is an app from Apple, check each publisher for the updates to fix the the incompatibility issue between the software and Apple software.

7. If you find that the publisher is unfamiliar, click here to see the table about publisher and the programs that has conflicts. Once you verified which third-party software installed the LSP, check for the updates.

You can also try the solutions from the video below:

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Answered By 574865 points N/A #96987

Error 0x80090318 on signing in to iTunes Store


This is usually caused by an outdated version. Just like what I saw on a website before when surfing the web, the site says that if you are using iTunes then you should be used to all the errors because it seems like iTunes is very often to cause errors. If you encounter an error with iTunes, try updating it first if in case you are using an old version.

The latest version usually fixes the issue you encountered. Download iTunes 11.2.2. It supports Windows XP Service Pack 3, Windows Vista, Windows 7, and Windows 8. If you have a 64-bit Microsoft Windows, you need to download iTunes 11.2.2 for Windows 64-bit. You cannot install the 32-bit version of iTunes on 64-bit Microsoft Windows. If you have a 64-bit operating system, use the 64-bit installer.

Since it is not possible to have a connection issue with iTunes if you can open a website using your web browser, the problem is obviously caused by the application. Installing the latest version should fix the problem.

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