The Email Sender cannot reached its Recipient

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Hi. I am using Outlook 2010.  I have a situation that needs an immediate response. Here is the case. I am waiting for emails from all my staff. One of the senders has an error on sending. He is getting message stating” “Your message did not reach some or all of the intended recipients”.  To make it easy, I am the recipient and the sender cannot reached me. The error is also stating to contact his system administrator and that the email was rejected for policy reasons. I am thinking that this might be a possible ISP problem since the error is saying that the reasons for rejection may be related to Spam-like characteristics or IP/domain reputation problems and asking him to contact his ISP Provider. The sender is also using Outlook 2010. I successfully received the entire messages from all my staff except for this one. What is the possible cause of this? Is this something that has to do with his ISP or my ISP? Please help.

Best Answer by Walton Stockstill
Answered By 0 points N/A #123565

The Email Sender cannot reached its Recipient


The possible cause of that problem is either of the following:

  • It is either you are using Microsoft Office Outlook 2003 Service Pack 1 (SP1).
  • Or maybe you are using either a Post Office Protocol version 3 (POP3) account, or maybe you are using an Internet Message Access Protocol (IMAP) account.
  • The other possible cause is that the e-mail message has been sent to one or more people who are part of your domain.
  • It is also possible that the Outlook version that you are using has not been configured so that it can be able to receive an NDR message for all recipients.

Therefore you will need to check outlook and troubleshoot the issues as stated above.

-Thompson Locker


Best Answer
Best Answer
Answered By 0 points N/A #197709

The Email Sender cannot reached its Recipient



Actually the problem is with the contact folder settings. There is no problem with ISP as if there is any problem with ISP then there will be no Email activity on any computer. But as you said you are sending and receiving emails from all others except one. It is only a contact folder setting issue.

Do the following settings on the computer which is not sending you emails. The reason is that Ms Outlook 2010 does not make your contacts as your address book and if a contact is already there and you receive email from that user you cannot even reply or forward any message to him by default.

  1. Go to contacts folder properties and check the following box.
  1. Now check the following tab also to make typed address working for you.

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