Dynamics CRM Server 2011 “Unable to browse Active Directory Objects”

Asked By 80 points N/A Posted on -


We are trying to set up Dynamics CRM Server 2011 on Windows Server 2008 R2 Enterprise Edition(SERVER01):

Server (SERVER01) on which Dynamics CRM 2011 is being installed is a domain member with domain admin rights

Logged into SERVER01 with domain user account

The software and hardware prerequisites are met

We faced the error "Unable to browse Active Directory Objects" in Select Organization Unit. Hope we have provided complete information to help understand why we are facing this. Would anybody be able to help us in this regard?

Thanks in advance.

Answered By 10 points N/A #137656

Dynamics CRM Server 2011 “Unable to browse Active Directory Objects”


Hi Dorothy,  you had  press the Browse after selecting the OU(Organizational Unit) in your active directory.  Just reverse the Look up  Zone.  Zone transfer between the two domain, then your server can find  domain controller Via DNS , and you can browse  that Domain active directory. The user that will install CRM must have appropriate AD rights to browse Organizational units that will contain the CRM group , Nevertheless,  it is  the same right  needed by the user to  create groups in the OU or  to  add user to pre created groups using configuration  file.   It seems it is  only DNS issue but it is also  about  permission on Organizational unit  rights.  Rights on the system and network account when used in the computer. 

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