Cisco Unity, need some help

Asked By 20 points N/A Posted on -

Hello experts,

When the installation is being verified the following error occurs:


The following problem was found while found verifying that the system meets the installation requirements:Unable to open a SQL connection to the Master database call Technical Support

Thank you in advance.

Answered By 588000 points N/A #139032

Cisco Unity, need some help


If this is the first time it happened on your installation, try restarting your machine then try it again. A fresher environment might fix the problem. But if it doesn’t and the problem continues, try checking your computer for any possible errors. Use a disk utility application to check the system. For a much thorough diagnostics on the system, use a disk utility application like Norton Utilities, or Norton SystemWorks. Start the installation again after this and see what happens.

If it’s all the same, you should check your computer’s connection with the server. Maybe the installation or the setup wizard needs to connect to your network’s main server to finish the installation or to start the actual installation. Try it again afterwards after verifying your computer’s connectivity with the server.

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