Could not run ipconfig command in Windows XP

Asked By 600 points N/A Posted on -

I am trying to run ipconfig command in XP operating system but only getting an error message “The request is not supported. Please contact Microsoft support services for further help. Additional information: Unable to query routing information.” I have done the same thing many times before.

I was looking for registry error, but no registry error was found. I have searched on different windows forum and also asked my friends to sort out this problem but so far all of them disappoint me. One of my friends told me to check up the firewall setting but I found it perfect. Does anybody have any idea what was happened? What to do to resolve the issue?

Best Answer by Galmod Bernard
Best Answer
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Answered By 0 points N/A #111811

Could not run ipconfig command in Windows XP


Sounds like you have been trying to resolve this issue for some time now. I understand how frustrating internal errors are. There are a few things that you can try to determine if the hardware has failed and a new network adapter will be required. Did this being after virus removal or anything significant happening to the machine at all? The steps to isolate the issue are the same regardless of the type of adapter the PC has installed in it. It is common for the IP stack to become corrupted. The first step I would try would be to reset it. The netshell commands are pretty simple. This allows for the user to attempt to repair the issue. In Windows XP TCP/IP is an essential part of the operating system itself and cannot be completely uninstalled.

1. Log into the PC as the administrator.
2. To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:
3. At the command prompt, copy and paste (or type) the following command and then press ENTER:
   netsh int ip reset c:resetlog.txt
4. The following 2 registry keys will be rewritten to reinstall the TCP/IP stacks.
5. Reboot the computer.

I do not recommend removing the Winsock registry files. There are some fixes that would have you remove Winsock and Winsock2. Generally speaking removing these files is going to create additional .dll errors before any positive changes are noticed. If you have the original CD/DVD that came  with the PC there is another options to repair damage caused by overwriting files from third parties. This is about a 10 minute process and prevents the hassle of reinstalling the operating system completely.

1. Log into the PC as the administrator.
2. Open the command prompt.
3. Type sfc/scannow, press enter.
4. If any repairs are completed, you must restart the computer.

System file checker is a good solution when there is a question about the integrity of a protected file on your PC. Since you are using Windows XP you will need the original installation CD/DVD to complete this command.

If you are using Norton Anti-Virus you can also attempt the following registry edits. There has been a known issue with uninstalling this program. If you don't have an active key for this product remove it before you start using other programs. It creates software conflicts with every other anti-virus program on the market.

1. Log into the PC as the administrator.
2. Start, select Run.
3. Type regedit, click ok.
4. Open the following folders: HKEY_LOCAL_MACHINE, System, CurrentControlSet, Services, DHCP.
5. Double click the key DependOnServices
6. The last item in the list should be SYNTDI. This is the only edit you will make. Remove it.
7. Close regedit.
8. Restart the PC.

If you are comfortable with completing registry edits there are 2 files you will need to look for using the following steps.

1. Log into the PC as the administrator.
2. Start, select run.
3. Type regedt32.exe, click OK.
4. Look for subkeys:
5. Double click the key DependOnServices
6. Delete any references to SYMTDI or NISDRV.
7. Close regedit.
8. Restart the PC.

I offer a warning when editing registry files. If you are not comfortable with completing those changes they are best left alone. Any mistake made there can render your PC completely useless. The error you are receiving is generally one that can be corrected and does not require that you replace the hardware. If you have already tried some of these fixes and still experiencing this error, or if you are not comfortable using the advanced commands I would suggest a clean install of Windows XP. The issue is in the files of the operating system and reinstalling it will resolve the issue. I do not recommend an OS upgrade until the error has been resolved. You don't want to take a chance on upgrading to Vista and have the corrupted file follow you from one OS to another. Good luck and if there are any other questions or errors that occur please post them accordingly.

Answered By 0 points N/A #111812

Could not run ipconfig command in Windows XP


Hi Mr Westwood

I believe that your system having a trouble to run ipconfig command in XP operating system. Please follow the suggestions listed below

Step 1: You may need to run your system as administrator user

Step2: Open cmd type (netsh reset all) and restart your computer.

Step 3: Go to start click run type (services.Msc) and then press Enter. Please check (DHCP, DNS, Net logon, Network connection, Network location, TCP/IP Net BIOS Helper) for the all mentioned startup service is set to automatic.

Let us know if it helps.

For more information to know how to reset the Internet Protocol (TCP/IP)

Please visit (

Answered By 0 points N/A #195490

Could not run ipconfig command in Windows XP


Good day,

1) Right click on My Computer 
2) Properties Advanced System Settings. 
3) Go to Advanced tab 
4) Click Environment Variables. 
5) In text list under system variables, double click variable named "Path". 
6) Add text "C:Windows;C:Windowssystem32" in variable value. 
7) Restart your computer after all done 
If it still won't shows up then proceeds & follow what in (8) 
8) Goto the Command Prompt … 
Start + Run cmd <Enter> 
Change to System 32 sub-directory … 
CD C:WindowsSystem32 <Enter> 
Run IPConfig and direct the output to a text file … 
ipconfig /all > c:ipconfig-all.txt <Enter> 
Exit to close the Command Prompt window … 
exit <Enter> 
Open Notepad 
Open the output from IPConfig 
Ctrl+O [O for Open – not Zero] 
When the Open window pops up enter the fully qualified file name … 
c:ipconfig-all.txt <Enter> 
Carry on with whatever you were trying to accomplish … 
Jacksonn Maria

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