Cannot open default email folders. Server is not available

Asked By 30 points N/A Posted on -

Hi all,

One of my users using Outlook 2010 faces an error recently, "Cannot open default email folders. Server is not available." When this error is displayed, the outlook shuts down. I have searched in the event viewer at the time it crushed, and found-

P1: 300111

P2: 14.0.6029.1000

P3: heqz

P4: 0x80040111

She has online account on POP3, all components on the “mail” settings in the control panel have checked. Her .pst file is not long enough. Repair install, uninstall followed by fresh install, updating to SP1 for Office 2010, all are checked for make a solution of this. But it’s failed to make happy us. Don’t know what is behind the harder of troubleshooting.
Can someone help me trace and resolve the issue?
Any help would be appreciated.


Answered By 0 points N/A #90248

Cannot open default email folders. Server is not available



This error that you have experienced usually means that the exchange is existing in the profile and Outlook thinks you are still using this one when upgrading from an older version of Outlook. To resolve this one follow carefully the steps:

Locate the Control Panel, try to mail and create a new profile with correct account type. Create a new profile if you are not using an Exchange account:

  • Select Start button
  • Copy and paste the following command line and press enter in the Search Box


  • Select Show Profiles and then Add

This is how to add an email account in outlook:

  1. On your computer, open Microsoft Outlook 2010
  2. Select Office button which is located at the top-left
  3. Select Info, then Account Settings, and then Add Account
  4. Add your email account details like: email address, name, and password in the Add New Account window. Click the next button afterwards.

Wait for a few minutes for Outlook to contact the server and complete the setup of your account. You can also try to manually configure server settings option located on the Add Account Window.

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