Can’t Send Mails in Microsoft Office 2007 SP2 Outlook

Asked By 30 points N/A Posted on -

My PC is installed with Microsoft Office 2007 Service Pack 2, and I’m having an issue with Outlook. I am using Windows 7 64 bit which is connected to a SBS 2008 server. Windows 7 is fully up-to-date, but I have been unable to upgrade to Office 2007 Service Pack 3. I am confident the computer is free of viruses as it has been checked by 2 types of anti-virus software. My problem is that my PC can’t send any emails.

When I create a new email and attempt to send an email using a SMTP address I receive the error "outlook does not recognize one or more names". I was previously able to send and receive email by POP3. The problem started when an end-user removed the exchange account on the SBS server.

The default account on the server was the POP3 account, but an exchange account was configured. As a result of the exchange account being deleted, Microsoft Outlook would no longer open as there wasn’t a default data file.

After creating a new Outlook profile with POP3 as the default, I am now able to receive emails but still receive the same error message when trying to send emails. In further attempts to solve this problem, I have setup numerous new profiles and have run scanpst.exe which in turn has found 62 errors.

Does anyone know how to solve this error so I can send email again? Any help is appreciated.

Answered By 0 points N/A #148508

Can’t Send Mails in Microsoft Office 2007 SP2 Outlook


You will encounter this error if your outlook address book becomes corrupted.
So to solve this issue, you need to re-install your outlook address book. How to do that? You need to follow two instructions. .
First you need first to remove corrupted outlook address book.

1. Run Outlook
2. From Outlook menu, click “Tools” then click “E-mail Accounts”.
3. Then Click “View or change existing directories or address books” option under Directory, click next button then click remove button.
4. Click finish button.

Re-install addeSteps to re-install now the address book.

1. From Outlook menu click “Tools”->”E-mail Accounts”
2. Click “Add a new directory or address book” then click next button.
3. Click “Additional Address Books” Option, and then click Next button.
4. Click “Outlook Address Book”, a message will prompt “This account or directory type already exists and cannot be specified twice” if you do not remove outlook address book, or do the steps above.
5. Click Ok
6. Restart your computer.

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