Can’t install VPN Client Downloader.

Asked By 20 points N/A Posted on -
qa-featured

Hi,

I use Windows 7 and Internet Explorer. I got this error message when I tried to set up the VPN client software shown in the picture. I tried looking for the secure gateway that it was talking about in the error but I can’t find it anywhere.

Please help me.

Error:

The process is running in protected mode and cannot perform an install.

The secure gateway has to be added to the Trusted Sites Zone in Internet Explorer.

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Answered By 0 points N/A #150253

Can’t install VPN Client Downloader.

qa-featured

I think, you have got to missed some point when you have been installing VPN downloader in your PC/OS (Operating system). Please follow the instruction here I discussed.

You can install the VPN Client on your PC/OS through any of two different applications.

1.InstallShield                                                                                                                                           

2. Microsoft Windows Installer (MSI).

Both applications use installation wizards work as a installation aid of VPN. Installing the VPN Client through InstallShield includes an Uninstall icon in the program group. MSI does not need this.

Before you install VPN client downloader you have to collect this requirement-

Hostname or IP address of the secure gateway.

Your IPSec Group Name (for pre-shared keys).

Now follow the process-

Exit all Windows programs, and disable any antivirus software (through MS add/remove program process).

Insert the Cisco Systems CD-ROM in your system's CD-ROM drive.

Now select  Start > Run. The Run dialog box then appears.

In this steps- Enter E:VPN ClientCD-ROMInstallShieldsetup.exe, where E: is your system's CD-ROM drive.

At last click on OK.  

If you do so, but still you have to facing the error, then probably you are trying to install the VPN Client software from a network drive. It is not allowed. So you can’t use a network drive.

For more info visit the tutorial– 

Hope you can get resolved now.

Answered By 574765 points N/A #308141

Can’t install VPN Client Downloader.

qa-featured

It seems you are downloading a VPN client using Microsoft Internet Explorer but the client can’t be installed because of the browser’s settings. To allow the installation, the secure gateway has to be added to the browser’s “Trusted sites” zone. The “secure gateway” you tried looking for is not located in the browser. It refers to the link or the page where you are downloading the VPN client.

To fix the problem, you simply need to add the download page to the browser’s “Trusted sites” zone. Start Microsoft Internet Explorer then visit the download page of the VPN client. Once you’re in the download page, in Microsoft Internet Explorer, click “Tools” then “Internet Options.”

In the Internet Options window, go to “Security” tab then select “Trusted sites” under “Select a zone to view or change security settings” and then click “Sites.”

Microsoft Internet Explorer Trusted sites zone
Microsoft Internet Explorer Trusted sites zone

In Trusted sites screen, you should see the link automatically appear then click “Add.” If you don’t see it, click on the address bar and copy the entire link and then paste it in the “Trusted sites” screen.

Microsoft Internet Explorer Trusted sites dialog
Microsoft Internet Explorer Trusted sites dialog

When you are finished, click “Close” then “OK.” Try downloading the VPN client again then see if it works.

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