Blackberry Software Updating problem with Windows 7

Asked By shirleytjensen 30 points N/A Posted on - 07/30/2012

Hi experts,

I get a very annoying problem; I am not able to find any help. I am using Windows 7, x64. Some weeks ago I need to update my blackberry software. In the update process, the updater unfortunately crashed. Then I wanted to update again, but the installer shows this message:

 

 

 

 

 

 

 

 

 

 

 

 

 

BlackBerry Desktop Software 6.0.1 Installer Information

A newer version of this application is already installed

on this computer. If you wish to install this version,

please uninstall the newer version first. Click OK to exit

the wizard.

                                        OK

 

 

But, there is no copy of any Desktop Software app on my PC. Manually I tried removing all RIM/ Blackberry folders and deleting every RIM/ Blackberry registry keys. I also tried to run Revo unistaller, various registry cleaners but no result. Now I have to make use of Blackberry Desktop Manager 5.xx because I can't setup anything over that.

Really this is getting annoying (The reality that I had to replace my Bold 9900 for the seventh time in under six month) and very frustrating.

Please help me.

Thanks a lot.

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• Question Category: Windows 7

Best Answer by Carl Jack

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Answered By Carl Jack 10 points N/A #140980

Blackberry Software Updating problem with Windows 7

It seems like you already have the updated version of the Blackberry application on your computer but the problem is that you cannot trace it. You will need to do the following to make sure that indeed the application is not on your computer:

1) Access the control panel and check under the programs installed to see if you have the latest version of the blackberry software. If the version available is an older version then you will need to try and uninstall it, and then perform a clean installation of the application before you update it.

2) Also check if you can find the application in the Program Files. If it is not there you will have to install it.

Regards,

Carl

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Answered By Bett Salvandor 0 points N/A #140981

Blackberry Software Updating problem with Windows 7

Hello Shirley,

I have watched your problem it seems to be a double installation problem you are keeping both exe files. Here are your solution tips.

If you want to install you have to fast delete the previous one go to the c drive then program file and then you will see the blackberry software just delete and search it in all computer for blackberry if any file shown then delete them then go to the control panel and uninstall it from there.

And then restart your computer and install the update version and i think your problem will be solved.

Thanks.

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• Posted on - 08/04/2012
• Question Category: Windows 7