Backups not functioning with Mozy online backup service

Asked By 10 points N/A Posted on -

Hi friends,

I have been using Mozy online backup service for my windows, but now, my backups are not functioning. Each time, I try to see my backup, I get the following error message on my screen:


Whoops! Error Code Not Found

Error code not found! Please email

It asks me to send an email to mozy, but how ? I can't find an option anywhere from where, I can email them my query. I have searched the net, but of no help.

Can anyone please tell me what to do?

Please shed some light on the problem.

Kindest regards.

Answered By 0 points N/A #143830

Backups not functioning with Mozy online backup service


Hello Nancyhernandyu!

Here’s a simple solution to your problem. You are receiving this error because you’re not yet logged in on your account as I can see from your screen given. Please login first so that Mozy will automatically search for your backups.

If it does not work, go to “Contact Support” page located left bottom of your screenshot and ask for backup recovery.

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