Access to the file is denied

Asked By 10 points N/A Posted on -



I am getting the following error message using online Backup in Home 2012. It works fine before but now every time I try to use Backup an error message appears saying “Access to the file is denied”. I don’t know how to resolve this issue. I just want your suggestion to fix this error.

Thanks for any assistance.


Access to the file is denied.

More information about this error and solutions may be available online in the Acronis Knowledge Base. To access the online resource manually, enter the event code at: Event code: 0*00040014

Answered By 0 points N/A #146646

Access to the file is denied


Hello Joan,

Try the following resolutions:

  • Deny read as well as write access to the share for the Windows user connecting to the share.
  • Try different ownership and/or U**x masks.
  • Check if you have enabled Advanced Folder Permissions on the old and/or the new QNAP NAS.

Without the ACL support, you can run this from the NAS Linux shell using the following command and see if it will work:

[~] # set_volume_mode [sharename]

[~] # set_volume_mode
Usage: set_volume_mode [sharename]
Set directory mode to 0777 and file mod




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