A virtual phone number will take your communications capability to the next level. Using a virtual phone number gets over locational barriers, providing connections from remote workers to a hub. Also, it can be used to direct inbound calls to a particular desk. Overall, using a virtual phone number helps your company promote a professional and reliable business front, thereby eliminating the requirement of having a pricey in-house phone system.
In this post, we will be discussing everything that you need to know about virtual phone numbers. In case you didn’t know, several cloud phone system providers generally advertise these numbers as part of their package. This we know for sure, we are all familiar with phone numbers and how they work. But what makes a phone number virtual? Keep reading to find out.
A Virtual Phone Number Routes Your Business Calls Anywhere
To further discuss, a virtual phone number is just like your traditional phone number but is not linked or connected to a specific phone line. In the past, a phone number was provisioned to operate over a single phone line, which is physically connected, via telephone wires, to the phone company of your choice to the destination, may it be your home or your business office.
All calls made to that phone line would only be sent to that particular destination. As with the case of a business phone number, this business is likely to have a phone system hardware installed in the office, which configures all the call routing extensions, rules, and voicemail, among others.
A virtual phone number eliminates the physical limitations that traditional phone systems offer. These virtual numbers let your business grasp better control and flexibility, in terms of how it receives incoming calls. When you incorporate virtual phone numbers with cloud phone systems or UCaaS providers, they can be purchased directly from the provider and at the same time, managed via the internet, specifically in the provider’s admin portal. This is a great advantage for business, as it allows you to set the virtual phone number’s destination, as well as a change in real-time, without requiring you to wait for the customer service representative to go over the task.
Virtual Phone Numbers Unite Support and Sales Department
Incorporating virtual phone numbers is extremely beneficial for enterprises that have multiple branches, as they can seamlessly unite the staffs. Instead of calls only ringing on phones in a single office, you get to have these phones ring across several separate offices, when you use a virtual phone number. The question is how.
If your business has several sales representatives across different states and cities, you may be able to make the destination of the virtual phone number a ring group, or what we call the call queue. These incoming calls will then ring the phones of the representative that are part of the group or the queue – sequentially or simultaneously. However, this would depend on the ring strategy that is set up. With this, any sales representative can answer the call, regardless of the office in which he or she is in.
Virtual Phone Numbers Allow You to Use a Local Number
If your enterprise has many customers and clients located in different states and cities, you may allow them to conveniently call you via a local phone number, in their area code. What’s great about virtual phone numbers is that it allows you to establish a “virtual presence” in areas, even though you are not physically located in that area. It also lowers your overall costs. You may opt to purchase a phone number from your provider and set the destination. You may be able to ring the phones in your office, even if your office is not located in the area serviced by the area code.
Virtual Phone Numbers Allow You to Measure Performance
When you run sales, marketing, and advertising campaigns, it is very important that you keep track of the overall success and health of your efforts. Instead of funneling all the incoming calls from your main phone line, you may assign a virtual phone number to each campaign. With this, you will be able to know if a caller is coming in from a particular campaign. Afterward, you may review your business’ previous call reports to evaluate how many calls came in.
Virtual Phone Numbers Allow Remote Working
Virtual phone numbers support business travel, as well as remote working. This may come in handy, especially if you prefer to be reached via your mobile phone. Also, it gives you the flexibility to be reached by your customers and clients just by dialing your designated virtual phone number. These voice calls and chat messaging have shaped the virtual world, specifically in terms of remote work, Forbes says.
Virtual Phones Numbers Are Cost Efficient
As virtual phone numbers are not, in any way, associated with a physical area, they can easily be set to any area or country code. This would mean that people that may call from a certain country will not be obliged to pay for a pricey long-distance phone call. This would also be greatly beneficial for people, as it provides a local number that customers can dial or send text messages to. Simply put, you may be able to buy a virtual phone number in England and then later set it to forward your calls to your phone in the United States.
In case your caller is from a different country, it would still be cost-effective for both parties. For that matter, virtual phone numbers are advantageous for startup companies, small to medium enterprises, as well as non-government organizations, as it allows them to establish an international connection of local numbers in a cheap and affordable manner. Also, you may also be able to set up a presence in any city or state of your choice, across the world, without the need to open a branch there.