Amazon is the globe’s largest online retailer. Millions of brands use it, so it is not shocking that there are companies trying to one-up each other, for example, by optimizing AMZ listings and, thus, enhancing conversion rates.
Sadly, some merchants do so underhandedly.
Unscrupulous opponents can leave untrue yet harmful negative reviews, purchase and return your goods, or even hijack your AMZ listings.
Let’s learn more about how to report scams to Amazon.
Types of AMZ Frauds to Stay Aware of
Phishing
It’s used when somebody pretends to be a trustworthy organization (like eBay or Amazon) and tries to obtain personal information from you to steal your identity or funds. Even when you’re new to phishing frauds, you should start learning more about them to get the basic knowledge to further protect your company. Such scams occur mostly via emails where hackers send you malicious links. When clicked, you will get redirected to a whole new platform. Here they acquire your private details and can get the most secret logins and passwords you have set up.
Failed delivery
A customer purchases an item on the Internet and states that the merchandise did not arrive. They claim a return or replacement even after getting the goods.
While sending an expensive item to a client, send it via track-and-trace post, as it protects you in disputes and helps prove when the product was delivered. Thus, no products can be delivered without the buyer’s signature after receiving the item.
Replace & Refund
This fraud type is what it sounds like – AMZ sellers sends a product to the client, who then replaces it with a similar piece but “damaged or old” and requests the merchant for a refund.
Nonetheless, it can be resolved by conducting a proper quality test and adding a tamper-proof sticker. Such stickers are exclusively created. Thus, they tear even if someone wants to detach them from the actual item. They do not cost much and are an excellent way to find out whether the item the client has requested a refund for is the one that you (as a merchant) have dispatched or whether it has been swapped.
Add in your product listing that you have checked the product and have included a guarantee sticker to prevent possible scams.
Email scams
Most frauds happen via email because they’re the simplest way to make you give your info. Never send a product to a client unless it shows in “Your Orders.” If an order does not appear in your account, but you get an email about it, it’s a clear indication of a scam. Just delete that email.
Furthermore, if you get emails with attachments that you are unsure of, don’t open such attachments and delete the letters. Remember that Amazon won’t ask for sensitive information. So, don’t be fooled or tricked.
How Can Sellers Report a Fraud in the Marketplace?
To protect yourself and other sellers from repeated fraud attempts, notify the marketplace about a scam by sending a message to [email protected], including an AMZ spam report. Also, provide screenshots and email details on various Amazon-related forums and communities to raise awareness among other sellers. Even though they might be your competitors, it is a job worth doing.
Final Thoughts
There’s no silver bullet method to avoid customers’ or tricksters’ abuse as a seller. Yet, the more you work in the online world, the more likely it may happen to you. However, you may take action to reduce the damage and the general risk of it occurring. When selling your goods on the platform, pay attention and keep tabs on things. Watch out for possible return shoppers that carry out frequent returns, and inform Amazon about any suspicious actions. Good luck, sellers!
