Top 5 Live Chat Support Service Software
These days, popularity of e-commerce and e-shopping is rising day by day. This is because e-commerce and e-shopping allow people to shop remotely. Shoppers get confused many times by looking at various options available at e-commerce/e-shopping websites and need assistance.
That’s why they have decided to use the Live Chat Support offered by the e-commerce/e-shopping website. That’s where real usability of the Live Chat Support Software comes into picture. In this article we are going to review top 5 Live Chat Support Service Software which are available to the site owner.
- Livehelper: Livehelper is one of the top most Live Chat Support Software programs available. With this software one chat operator can interact every hour on more chats than any other similar software. Livehelper is highly customizable and you can adjust the appearance and style of chat window on your preferred settings. You can even set up your company logo. Despite being highly customizable this software program is very simple to use. Livehelper is easy to set up and requires no special expertise or knowledge. Livehelper is a multitasking environment. One operator can have multiple chat windows/sessions open without any restriction. You can also monitor and keep track of customer’s activities with Livehelper. It can automatically ask a customer to submit a survey on completion of a chat session.
- Velaro: Velaro Live Chat Support Software program combined with a CRM (Customer Relationship Management) and integrated shopping cart can provide a very reliable and convenient system to use. Velaro Live Chat Support Software program is very easy to use from both the customers’ and the agent’s point of view. One can easily figure out how to use the interface without having to read the help pages. Velaro software has an integrated spell checker utility which provides a means for a good quality chat support. Velaro Live Chat Support Software program can be set up quite easily as it comes with a quick “start” utility which gets your chat support system running effortlessly in no time. Velaro comes with extensive customization options but you can do the customization once the system is up and running.
- LivePerson: LivePerson is a software that has almost every feature you’ll ever need in a live chat s/w program. The interface of LivePerson is quite easy to learn as the customer support agents can start the work almost immediately. LivePerson can be installed and setup quite easily as the software comes with instructions which are quite self-explanatory. LivePerson is a multi-tasking software and you can have multiple chat windows open at the same time. LivePerson environment doesn’t get slowed down in spite of multiple chat windows being open at the same time. This software also comes with customer monitoring and tracking support.
- BoldChat: BoldChat software can be set up quite easily. BoldChat software is used by over 12,500 active websites. If you opt for BoldChat you have an option to select either a basic plan or a premier plan. BoldChat is also simple to use. The instructions that come with the BoldChat software are quite easy to follow. With BoldChat an operator can have multiple chat windows open. BoldChat comes with tracking tools to track the customer’s footprints, repeated customers and customer’s referrals.
- PHP Live: PHP Live is a good software to use if you have Customer Support Agents that operate from home. It is a web-based system, so the agent can log in from anywhere. You can employ as many operators/agents as you want. There are no recurrent costs when you use PHP Live. With PHP Live you can have multiple chat windows open. The PHP Live has monitoring and tracking support for interacting with the customer.