Call/Contact centers are foremost to handle all the queries of the consumers. For efficiency & management, contact center software was made. Here, let’s discuss the top 10 best contact center software.
1. LiveAgent
LiveAgent is a management software developed by Quality Unit LLC. The features provided are handle missed calls, multiple numbers, track call history, cloud-based, connect to VoIP provider, receive calls from website, inbound/outbound calling, unlimited call recordings, smart call routing, and integrated video chat. The rating in Capterra is 4.7 out of 5.
2. Twilio
Twilio is a customer service company founded in 2008. The services offered are authentication, automation, engagement, analysis, autoresponder, personalize IVR experience, monitor call center fidelity, chatbots, and security for customer assets. The rating in Capterra stands at 4.6 out of 5.
3. TalkDesk CX Cloud
TalkDesk CX Cloud is a cloud-based software developed by TalkDesk Inc. The benefits offered are customer engagement, workforce management, integrations, reporting & analytics, AI, enterprise collaboration, platform, and business transformation services. The rating in Capterra stands at 4.6 out of 5.
4. CustomerSure
CustomerSure is a call center software developed by the company of the same name. The features provided are sent surveys, customize surveys, track & improve, user-friendly & responsive surveys, categorize & prioritize, workflow tracking, real-time alerts, personalized reports, restrict views, data insights, and text analysis. The rating in Capterra is 5 out of 5.
5. Liberty Converse
Liberty Converse is a software developed by Netcall. The benefits offered are cloud-based, omnichannel, employee engagement, real-time reporting & monitoring, all-in-one platform, rapid response, informed management, supervisor support, and switchboard & answer bot. The rating in Capterra stands at 5 out of 5.
6. HubSpot Help Desk Software
HubSpot Help Desk Software is a software developed by HubSpot Inc. The features provided are conversations, tickets, feedback, team email, knowledgebase, automation & routing, live chat, conversational bots, reporting, and goals. The rating in Capterra stands at 4.4 out of 5.
7. Zendesk Support Suite
Zendesk Support Suite is a customer service software developed by Zendesk. The features provided are track & prioritize interactions, history of events, social messaging, live chat & embedded support, self-service & knowledge base, customer context, business rules & routing, analytics & reporting, AI, and superpowered agents. The rating in Capterra is 4.3 out of 5.
8. Five9 Cloud Contact Center Software
Five9 Cloud Contact Center Software is a software developed by Five9. The benefits provided are fast, affordable, secure, reliable, cloud platform, CRM integration, worldwide, intelligent omnichannel routing, auto-dialer modes, workforce management, reporting, voice mail, toll-free numbers, and analytics. The rating stands at 4.2 out of 5 in Capterra.
9. Fuze Contact Center
Fuze Contact Center is a cloud-based platform developed by Fuze Inc. The features provided are empowered agents, agent access, supervisor visibility, queue administration, data & analytics, Fuze user directory, presence integration, click-to-call, and dedicated routing. The rating in Capterra is 4.2 out of 5.
10. Bitrix24
Bitrix24 is a collaboration platform developed in 2012. The benefits offered are free live chat, social networks & messengers, email & telephony, CRM & marketing automation, on-premise, API, and integration with various applications. The rating stands at 4 out of 5 in Capterra.
