Windows XP cannot detect HP Officejet Scanner

Asked By 30 points N/A Posted on -
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Hi,

My scanner for the OfficeJet J4580 did not work on my desktop using Windows XP Media Center Edition Version 2002, Service Pack 3.  It will however work using the Dell Latitude Notebook running Windows XP Professional.  If I use the scanner camera wizard "the computer cannot detect the scanner" appears.  HP document manager says "no scanner found".

  HP solutions center says "Hp imaging device not found".  In working with HP I have done 4 complete uninstall and reinstalls to no avail. The HP Digital imaging Monitor icon appears on the system tray.  Under Device Manager – Imaging Device the OfficeJet J4580 appears with an error message "Windows cannot load the device drivers for this hardware…..". I have installed and run the HP Scan Diagnostic Utility and these 3 red errors appear,

Thanks!

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Best Answer by Brad Hunter
Answered By 0 points N/A #128140

Windows XP cannot detect HP Officejet Scanner

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follow these instructions and see what happens:

1. Insert the installation disk you used to install the software on your PC, and open the CD contents from the Autoplay menu or from My Computer.
2. Locate and open the 'u till' folder, and then open the 'ccc' folder inside it.
3. Double click on the file 'Uninstall_2.bat, and unplug the USB cable when asked to. Restart the PC if required also.
4. Restart the installation, and this time, when you're plugging in the USB cable, keep Device Manager open. Once you connect it, make sure that no HP device entries are left with a Yellow '?' of '!' mark. the drivers can be located on the CD. So make sure ALL HP device entries have their drivers.
5. Finish the installation and try to scan. that will suffice.

Best Answer
Best Answer
Answered By 0 points N/A #128141

Windows XP cannot detect HP Officejet Scanner

qa-featured

Hi,

It seems that either the driver on the HP installation disk is corrupted or somehow it's not compatible with your version of Windows XP. Try to do these following steps:

  • Unplug your OfficeJet J4580 from your computer
  • Uninstall any HP software from your computer
  • Remove the HP installation CD from your disk tray (if it's still there)
  • Restart your system
  • Plug the OfficeJet J4580 back into your computer
  • Wait until Windows search for OfficeJet J4580's driver
  • If it can't find any driver, go to HP's official website and download the driver for OfficeJet J4580 and install it manually.
  • Now, open Ms.Paint and check if the scanner is working.
  • If it does, now reinstall the HP software that you removed earlier.

Hope it works 🙂

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